British Gas is not only the UK’s most expensive energy provider, it also provides the worst customer service according to research from Energywatch. The consumer watchdog said complaints about British Gas in the six months to September were twice last year’s total, while complaints about its rivals fell.

The top problems were inaccurate bills and the lack of response to enquiries.

BG are investing £400 million to transform the way it deals with it’s customers with new billing systems and better trained front line staff. That equates to approximately £23.50 that each of it’s 17 million customers are paying just to get decent support………….what you thought that BG would finance this from their own coffers! They’re hardly going to do that are they, just think what that would do to the shareholders’ dividends and the directors’ bonuses.